This page will help you through many of the common problems users face in the Open Lab experience. If there is not an FAQ related to your problem, see a lab assistant. You can also get the help of a lab assistant if you are not comfortable with performing some of these operations, or if you do not understand the instructions. If you have a question that you think should be on this FAQ, please e-mail geogweb@geog.umd.edu.

There is also a seperate FAQ for the PC workstations on the Geography Department Intranet.

FAQ Topics

Common Problems
Account Questions
General Open Lab Questions
Printing Questions

1. A program has locked up and my machine is frozen, what do I do?
2. How do I decompress a .zip or .tar.gz file?
3. Certain programs, such as Adobe or Firefox, will not open. What should I do?
4. I moved a file to the recycle bin, but now want it back. Can I retrieve the file?

1. I'm having trouble logging in. What should I do?
2. I've forgotten my password. What should I do?
3. How much space do I have in my home space? What do I do if I exceed my quota?
4. Are there other GIS facilities on campus?
5. Do I need to back up my data?

1. What spatial data sets are available on-line through the Geography Department?

1. How do I print?
2. Why can't I print in the openlab?

• OIT Help Desk Computing Tips