Q: I've forgotten my password. What should I do?


A: From the OIT Help Desk

http://www.helpdesk.umd.edu/misc/forgot-pwd.shtml:

Come to room 1400 in CSS and tell the consultant you want to change your Glue password. During non-rush times, you'll be taken to the Help Desk supervisor, who will perform the function for you, having you choose your own password in an online change command. We'll need to see a picture ID when you do this. Using this method, the change should occur in about 10 minutes, after which you should be able to use the account normally.

During rush times (the first few weeks of the Spring/Fall semesters) we're too busy to do the changes right there, so you'll need to fill out a Glue Password Change form. You'll specify (among other things) the new password you want. We'll also need to see a picture ID when you do this. Once the form is submitted, it'll take one to three working days to get the new password in place, but will probably happen by close of business the following day, if not sooner.